Frequently Asked Questions

Product Details

Shop1913 was developed as the one-stop-shop lifestyle brand and premier destination for Delta Sigma Theta apparel — offering DST clothing and Delta Sigma Theta merch that celebrates sorority life every day.

Shop1913 specializes in professional wear, athleisure, travel goods, footwear, accessories, handbags, and jewellery — delivering a full range of Delta Sigma Theta apparel and DST clothing for every occasion.

Shop1913 products are custom-designed by season exclusively for DST members, giving each piece a sense of uniqueness. Our Delta Sigma Theta merch and DST clothing let members represent the sorority authentically across many areas of life.

All Delta Sigma Theta apparel is designed in our Dallas, TX corporate office in conjunction with our US-based design teams.

Our DST clothing and Delta Sigma Theta merch are manufactured from various sources, including our factory locations in Asia and the US.

Yes. All Delta Sigma Theta apparel is ethically made and sourced from our qualified partners.

Certain seasonal collections of Delta Sigma Theta merch are limited edition, while our core products — including professional wear — are always restocked.

We work to release new DST clothing collections twice per year: a Spring/Summer season and a Fall/Winter season.

Our athleisure Delta Sigma Theta apparel is suitable for both working out and casual wear, though it is most popular in the casual setting.

Yes, our athleisure Delta Sigma Theta apparel is built to be durable for heavy training.

Depending on the item, restocks will happen. Signing up for the waitlist will keep you notified when Delta Sigma Theta apparel becomes available again.

Sign up for our waitlist to receive notifications when your favorite Delta Sigma Theta apparel or DST clothing is back in stock.

Some Delta Sigma Theta apparel and Delta Sigma Theta merch items are produced in limited quantities, which is why they sell out fast.

Materials & Care

Our Delta Sigma Theta apparel and DST clothing are made from a range of popular fabrics across the industry, selected to suit each product's purpose.

Our Delta Sigma Theta apparel does not shrink when care instructions are followed.

Each piece of Delta Sigma Theta merch uses different fabrics, so care instructions specific to that product are provided on each item's care label.

Our DST clothing and Delta Sigma Theta merch do not fade after washing when care instructions are followed.

Our athleisure Delta Sigma Theta apparel collections use dri-fit material with elastane woven in for added stretch and ease during movement.

We test our Delta Sigma Theta apparel to ensure our fabrics are thick enough to protect the integrity and confidence of our customers.

Depending on the product design, we include spandex within the fabric. This is mainly used in our athleisure DST clothing category.

Sizing & Fitting

Sizing is listed on our Delta Sigma Theta size chart, and sizing suggestions are always included in the product descriptions of each item.

The majority of our fits run true to size. Should any specs vary from our DST apparel sizing guide — such as running small or large — fit suggestions will be noted in the product description.

If you are between sizes on our Delta Sigma Theta size chart, we always suggest sizing up.

We normally cut our DST clothing on a regular fit basis.

There is a general Delta Sigma Theta size chart that we fit our products to. Should any product vary, fit suggestions will be noted in that item's product description.

Different collections should fit consistently with our general size chart. Should any Delta Sigma Theta apparel vary, fit suggestions will be noted in the product description.

Yes, we offer plus (women's) sizing across our Delta Sigma Theta apparel and DST clothing lines.

We offer petite and tall fits in our DST blazer collections.

Returns

All Delta Sigma Theta apparel purchases come with a 30-day return policy unless marked as final sale.

We offer a 30-day, no-haggle Delta Sigma Theta return policy on all apparel purchases.

Delta Sigma Theta apparel returns can be initiated through the returns portal at shop1913.happyreturns.com.

Yes, exchanges for a different size are available. Refer to the DST apparel sizing guide to find the right delta sigma theta fit before exchanging.

You have 30 days from the date of purchase to return Delta Sigma Theta apparel.

Yes, Delta Sigma Theta apparel returns are free.

Once returned items are received, DST clothing refunds are processed within 3–5 business days.

Sale Delta Sigma Theta apparel items are non-returnable.

Only unworn, undamaged DST clothing can be returned.

Shop1913 prides itself on the quality of its Delta Sigma Theta apparel and DST clothing. Should a defective item be received, Shop1913 will replace it immediately at no cost.

Yes, multiple Delta Sigma Theta apparel items can be returned together in one package.

Shipping

Shop1913 ships Delta Sigma Theta apparel to US addresses and territories, including APO/FPO locations.

DST apparel delivery typically occurs within 3–5 business days. Orders ship within 48 hours of being placed, with Delta Sigma Theta shipping time varying by location.

Delta Sigma Theta shipping charges vary by order total. All orders over $100 receive free shipping.

Yes! Free DST apparel delivery is available on all orders $100 and up.

Yes, 2-Day and Next Day Delta Sigma Theta shipping options are available.

If your DST apparel delivery is delayed for an unknown reason, shipping fees will be refunded to the customer.

If your Delta Sigma Theta apparel package is lost by the carrier prior to delivery, Shop1913 will reship the product to you at no charge.

Corrections to your Delta Sigma Theta shipping address can be made within 30 minutes of checkout.

Shop1913 will check with the carrier to confirm images of the delivered DST clothing, or file a claim with the carrier if the package shows delivered but was not received.

We ask that all Delta Sigma Theta apparel be inspected upon receipt. If any damage is found, Shop1913 will replace the item.

The DST apparel delivery address cannot be changed once the order has shipped.

Delta Sigma Theta apparel packages will be left at the address — no signature is required for delivery.

Orders

You can buy Delta Sigma Theta apparel online at Shop1913.com, through the Shop1913 mobile app, or by calling our customer success team at 972-793-0582.

Yes, you can order DST clothing using guest checkout without creating an account.

We accept all major credit cards, Apple Pay, Google Pay, Venmo, and PayPal for all Delta Sigma Theta apparel purchases.

No, we do not offer Cash on Delivery.

Yes. After placing your order for Delta Sigma Theta apparel online, you have 30 minutes within our system to make changes.

Yes, an order for DST clothing can be cancelled if it has not yet shipped.

Our system will decline an order if it is rejected by the credit card issuer, or if the zip code or 3-digit CVV does not match the card used.

Once your Delta Sigma Theta apparel order ships, tracking information will be sent via text and email so you can follow your package to delivery.

Unless we are running a specific pre-order, we do not allow reserving of DST clothing items.

Shop1913 will replace the item immediately with the correct Delta Sigma Theta apparel and provide a prepaid return label for the mis-shipped item.

Please notify Shop1913 right away and we will promptly provide the missing DST clothing item.

Account & Security

Yes. All payments for Delta Sigma Theta apparel and Delta Sigma Theta merch are secured using our encrypted payment system.

The "Create Account" tab on the website allows members to create a new account to manage their Delta Sigma Theta apparel orders.

Simply request a password reset from the login page to regain access to your DST clothing account.

Log into your account to update any personal details associated with your Delta Sigma Theta apparel profile.

All order history for DST clothing and Delta Sigma Theta apparel purchases is located within your customer profile.

International

We do not currently offer international Delta Sigma Theta shipping.

No, as we do not ship internationally, customs duties do not apply to any Delta Sigma Theta merch orders.

Discounts & Rewards

No, our system does not allow stacking of coupon codes. Only one Delta Sigma Theta discount code or DST promo code can be used per order.

Yes, Delta Sigma Theta discount codes and DST promo codes are offered for select actions.

Your DST promo code can be entered during checkout in the promo/discount code section.

Your Delta Sigma Theta discount code may have been previously used, or there may be a programming issue on our end that will be resolved upon notification.

No, we do not offer stacking of promotions on Delta Sigma Theta apparel orders.

We do not currently offer student discounts on DST clothing or Delta Sigma Theta apparel.

Yes! Our Delta Rewards program is Shop1913's loyalty program, offering benefits to dedicated Delta Sigma Theta apparel shoppers.

Yes, e-gift cards for Delta Sigma Theta apparel and Delta Sigma Theta merch can be purchased on our site.

No, Shop1913 gift cards do not expire.